Help > Loading screen freezes

Loading screen freezes

A. This is a known software issue with a small number of Jamorama Maestro users. The latest version of Jamorama Maestro v2.03 should address this issue. If you haven't already updated to this version, we strongly encourage you to do so.

We believe the issue lies with the users computer hardware setup, preventing Jamorama Maestro from accessing the internet. If you continue to experience problems, we suggest you try the following.

a. Always make sure Jamorama Maestro is connected and allowed access to the internet. This may mean you need to modify settings with your software and/or hardware firewall, router, virus protection, or anything that might be preventing Jamorama Maestro accessing the download servers.

b. If you log into your computer using a username and password, make sure this user is allowed "Administration" rights, or use the main or "Administrator" account when logging in to your computer. Jamorama Maestro requires the program be allowed to write to a database file, which some non-administrator computer accounts may prevent.







December 2009

We are currently updating the Jamorama courses and recompiling them so you basically get a course packed full of great learning resources. We are moving away from using the Maestro application with the intention of moving to a better Online Platform for delivery.

During the interim of these phased improvements we are moving back to the old format of delivery with zip files and separate media files. However, we have made sure this is all packaged together to make getting set up with the course EASY.





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