Help > Jamorama v2.03 -Account error message

Jamorama v2.03 -Account error message

You may be receiving one of the following messages:

There seems to be a problem with your account. Please contact the Jamorama team to find our why (http://www.jamorama.com/troubleshoot.html) RETRY or OK

These messages occur when your email address and registration key either don't match the details in our records or Maestro is unable to verify these details because it can NOT access our website to do this. Your details must be those which are stated in the email you received after purchase.

If you didn't receive an email confirming your details, if any of your details are NOT displayed in that email or you have misplaced those details, you can view your registration details in the members' area by clicking on the link which says "Click Here to Download Jamorama v2.03".

Remember: In order to register your software, Maestro needs to be able to communicate with our website to verify your details. For this reason if you are running a firewall or have internet security running please ensure that our site (http://www.jamorama.com/) is on your allow list.

Please note that some Internet service providers (ISPs) have tighter controls on your internet searching and will require you to alter your settings to allow Maestro to request information from our site (a third party).

If you are copying and pasting, please ensure there are no spaces before or after your email address and registration key. Also ensure that all the characters like 0 (zeros), O's (O for October), I (I for India), 1 (ones) are correct.

If for ANY reason, Maestro has stopped working for you and you do receive one of the messages above, please click RETRY and submit your details again. From time to time Maestro will check for updates and verify your details. IF an error comes up, re-submitting your details should allow correct operation to resume.

If you are still having problems accessing Jamorama v2.03, please press "No" below to submit a ticket.

To watch a short video of these common problems and how to resolve them please click Play video below (PC only at this stage):

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This form will submit a support ticket to our techincal support agents. You will receive an email within a few minutes providing an URL where you can track progress of your enquiry. Please fill out the fields below and provide a detailed description of the problems you are experiencing. Remeber the more information we get, the faster we'll be able to help you!

Please Note: Due to increased traffic volume over the Christmas Holiday period there may be slight delays in answering customer email. Please bear with us and we will get an answer to you a soon as possible.
Delays are most like to occur between the 22nd and the 6th of January.
Thank you for your support. Merry Xmas and a Happy New Year.

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