Help > I can't open the eBooks

I can't open the eBooks

Problem: You are being told that the eBook can not be opened because it doesn't know the correct program. This could be due to NOT having an updated version of Adobe Reader. Please update your version of Adobe (free update) from the link below:


Adobe reader: http://www.adobe.com/products/acrobat/readstep2.html.


This software will open your files. OR, it could be that the files have been encrypted and are NOT meant to be viewed with Adobe Reader - as is the case for our Jamorama Maestro software.



Did you find this article helpful?

Your feed back helps us make our help center better!
NO YES

Submit a Ticket

This form submits a support ticket to our Support Team. A confirmation email will be sent confirming your question has been received and we will reply as soon as possible. Please fill out the fields below and provide details of the problems you are experiencing. Remember the more information we get, the better we'll be able to help you! Thank you for your patience.

Fields marked with a * are required.
*First Name:
Last Name:
*Email Address:
*Confirm Email Address:
Operating System:
Receipt Number:
(Members Only)
Date of Purchase:
(Members Only)
select
*Questions / Comments:
Please enter the 2 words below
(This is to help eliminate spam):
 
* denotes required field