Help > Safari - mp4 downloading as text.

Safari - mp4 downloading as text.

It appears that the latest version of the Safari browser is struggling to download the Rocket Piano videos (mp4) and attaches a .txt extension to the downloaded file. To view these files you will need to remove the .txt file extension.



  • This can be done by opening the folder where you have downloaded those video files.

  • Select a video. One left click will allow you to rename the file.

  • Delete the .txt extension and hit the RETURN key.

  • You will be asked if you are sure you want to change the file type to mp4.

  • Select Yes. 


When you double click the renamed file, it should automatically open in Quicktime (the default player).

If you are still having trouble downloading those Rocket Piano video files, please click 'No' below and submit a ticket. Please provide as much information as you can.

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