Welcome To The Rockstar Recipes Support Center:
This section is designed to answer most of the common problems that customers may encounter using the Jamorama and related products website and course. Simply select from the categories below. If the this section doesn't answer your question, please use the form at the bottom of the page to submit a ticket to our techincal support agents. Our support team will endevour to reply to your enquiry within 24hours, but please allow up to 72 hours for a reply.

The Product

Purchasing

» How much does it cost, and how do I get it?

» What are my payment options?

» Payment Options

» Physical vs Online

Download and Installation

» I'm getting an error when I try to open a file.

» I'm having problems with the bonus software

» I'm having trouble downloading the course, how can I do this?

» Downloading Jamtracks/Video

» What happens if my computer freezes while I'm downloading?

» I am having problems reading the Books I can't open them?

» What size SHOULD the files be that I have downloaded for the Jamorama course?

» The metronome help page

» Where are the Audio and Video files? Rocket Piano sound

» Viewing PDFs

» Jam Track and Video files

» Metronome Help Page

» File Sizes

» Computer freezes while Downloading

» Downloading Jamtracks/Video files

» Easy Course download instructions

» Corrupted files

» Safari - mp4 downloading as text.

» Bonus software compatibilty - Mac

Web Access

» How do I enable my cookies?

» Why can't I view the pages on the website?

» I have forgotten my password for the members area!

» How do I change my password?

» How do I update my Jamorama members account?

» How do I update my Rocket Piano members account?

» How do I access my Singorama course?

» Singorama Access

» Change Password

» Forgotten Password

» Enabling Cookies

» Website viewing problems

» Bonus Software problems

» Acoustic eXtension access!

Returns Policy

» How can I check if my refund has been processed?

» How do I get a refund?

» Refund Status

» Refund Please

Newsletter

» How can I change my email address so I will still receive the newsletters?

» I'm not receiving any newsletters anymore, what's happened?

» How can I unsubscribe from the newsletters?

» Not receiving them

» Change email address

» Unsubscribe

Other

Jamorama v2.03 Issues

» I have lost my registration key

» How do I download Jamorama v2.03 on a Mac?

» Jamorama v2.03 -Account error message

» Where is my Bonus Software?

» Problems downloading Lessons

Jamorama v2.01 issues

» Error: The ordinal 1334 could not be located in the dynamic link library IML32.dll

» Maestro loading screen shows forever/freezes when trying to access the download manager

» I get an error displaying error installing iKernel.exe: (0x1200) when installing Jamorama Maestro on Windows 98.

Testimonials

» Having problems sending us your testimonial?

If your question isn't answered here, click here

Submit a Ticket

This form will submit a support ticket to our techincal support agents. You will receive an email within a few minutes providing an URL where you can track progress of your enquiry. Please fill out the fields below and provide a detailed description of the problems you are experiencing. Remeber the more information we get, the faster we'll be able to help you!

Please Note: Due to increased traffic volume over the Christmas Holiday period there may be slight delays in answering customer email. Please bear with us and we will get an answer to you a soon as possible.
Delays are most like to occur between the 22nd and the 6th of January.
Thank you for your support. Merry Xmas and a Happy New Year.

Feilds marked with a * are required.